(Getty Images) Future of government benefits delivery is ‘human-centered,’ say researchers, officials Researchers and state officials said governments are catching on to human-centered design principles, leading to better service delivery. Sep 18, 2024 By Keely Quinlan
(Getty Images) Labor Dept. awards $204M to update state unemployment systems The Labor Department announced it's supplying funding to help 18 states make their unemployment systems more accessible and reliable. Sep 26, 2023 By Caroline Nihill
(Getty Images) State, local agencies learned strategic IT thinking during pandemic, says USDR State and local agencies are now taking seriously the connection between technology and policy, said members of USDR. Mar 9, 2022 By Ryan Johnston