man holding Domino's Pizza delivery bag
Missouri Chief Information Officer Jeffrey Wann recently said he wants to create a customer experience for state residents that’s as convenient as a Domino’s pizza order. (Brandon Bell / Getty Images)

Missouri eyes IT overhaul with Rescue Plan funding

Chief Information Officer Jeffrey Wann said he wants to bring residents the same quality of service he gets when ordering from Domino's.
Domino’s pizza tracker offers a model for states’ unemployment insurance systems, according to a New America report. (Ben Hasty / Reading Eagle via Getty Images)

Want to fix unemployment systems? Try the Domino’s model

A claims tracker modeled on the pizza chain's delivery updates is one way states responded to their pandemic unemployment surges, according to a guidebook from New America.