A claims tracker modeled on the pizza chain's delivery updates is one way states responded to their pandemic unemployment surges, according to a guidebook from New America.

A new book by former federal tech officials Tara Dawson McGuinness and Hana Schank makes the case for putting user experience at the center of service delivery.

Cybersecurity continues to be a struggle for most state governments, but a report from New America highlights novel approaches in Arizona, New Jersey, and Washington.