Want to fix unemployment systems? Try the Domino’s model
A claims tracker modeled on the pizza chain's delivery updates is one way states responded to their pandemic unemployment surges, according to a guidebook from New America.
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‘Everything is a public interest technology story,’ authors argue
A new book by former federal tech officials Tara Dawson McGuinness and Hana Schank makes the case for putting user experience at the center of service delivery.
Three ways state governments are approaching cybersecurity well
Cybersecurity continues to be a struggle for most state governments, but a report from New America highlights novel approaches in Arizona, New Jersey, and Washington.