Missouri's top technology official announced he recently stepped down after nearly three-and-a-half years with the state.

Security, data governance, business processes and user-centered design add new concerns to IT modernization projects, state CIOs said.

The ubiquitous pizza chain's customer-service app has become a model for state governments seeking to improve their digital services.

Jeffrey Wann, a former IT executive in the insurance industry, will take over for Mike Cheles, who retired at the end of 2019.