By freeing workers from mundane tasks, officials and analysts say artificial intelligence could enable government to focus more closely on its mission.

Bill Eggers thinks state and local governments can model their IT hiring on the work of the federal government to attract younger workers.

Dave McClure, associate administrator of the General Services Administration's Office of Citizen Services and Innovative Technologies, discusses his recent award from the National Association of State Chief Information Officers and what the federal government can learn from state government, and vice versa.