An online tool that helps residents find energy rebates and discounts is providing a public service that Colorado's digital services director said could work in other states.
People pass an ice cream truck on the National Mall during a hot summer day in Washington, D.C. on August 28, 2024. (Brendan Smialowski / AFP / Getty Images)
"People love to hate forms, but they are also super important. They're the entry point into government services," said Karissa Minnich of The Lab @ DC.
Virginia Gov. Glenn Youngkin speaks at a breakfast for California Delegates at a hotel in suburban Milwaukee on the second day of the Republican National Convention on July 16, 2024. (Getty Images)
Tarek Tomes and Katie Savage, the CIOs of Minnesota and Maryland, explain how their work is supporting improvements in child and family services in their states.
San Jose Mayor Matt Mahan speaks on stage during 2025 California Conference For Women at San Jose McEnery Convention Center on February 12, 2025 in San Jose, California. (Photo by Marla Aufmuth/Getty Images for California Conference for Women)
Elizabeth Bynum Sorrell, senior manager at the Digital Benefits Network, outlines the numerous challenges states face in building their benefits portals.