New guide to government forms was written ‘by public servants for public servants’
"People love to hate forms, but they are also super important. They're the entry point into government services," said Karissa Minnich of The Lab @ DC.
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Why New Jersey’s innovation office is expanding
New Jersey Chief Innovation Officer Dave Cole shares the progress of his Office of Innovation on the Priorities Podcast.
One quarter of recent web pages have disappeared, Pew researchers found
Much of the internet's content has disappeared, leaving behind scores of broken links, including on government websites, researchers found.
Reducing customer experience friction at public sector agencies
Los Angeles County CIO Peter Loo and PayIt SVP Jean Nobile talk about how agencies can modernize and improve digital experiences for their constituents.
Maryland building a ‘better digital backbone’ with 5 new tech hires
With five new tech leads and a new digital experience office, Maryland's IT chief said she hopes to bring focus to the state's transformation efforts.