customer relationship management

Montana's new CIO wants to add data officer, focus on customers

by • 1 year ago

Kevin Gilbertson, a former vice president at a cloud implementation firm, told StateScoop he also plans to build on Montana's recent IT modernization work.

State CIOs strive to craft unified, simple user experiences

by • 2 years ago

States are designing citizen experience not defined by bureaucratic boundaries, but with ease of access and convenience in mind.

Delaware IT agency elevates partnerships by embedding staff

by • 3 years ago

State CIO James Collins said he places customer engagement officials in each partner agency to improve how they work together.

Vermont aims to consolidate 300 CRM tools

by • 3 years ago

Upgrading to a modern CRM solution will bring mobility, analytics and standardization across agencies, says state CIO John Quinn.

Data, customers key to state IT modernization in Maryland

by • 3 years ago

Before upgrading the state's legacy systems, says Maryland's technology secretary, he must first understand the businesses and how they overlap or differ.

Illinois CIO Ron Guerrier focuses on fundamentals

by • 3 years ago

From user experience to program management, Illinois’ technology chief says he wants the basics to work right before getting fancy.

Agency relationships are more important than ever for state IT leaders

by • 3 years ago

Customer relationship management has emerged as a top priority for state chief information officers, according to recent data from NASCIO.

Why cybersecurity in state government is like babysitting

by • 3 years ago

Maine's state CIO says state IT officials have a big responsibility to care for the public's data and keep it safe.