customer relationship management
State CIOs strive to craft unified, simple user experiences
States are designing citizen experience not defined by bureaucratic boundaries, but with ease of access and convenience in mind.
Delaware IT agency elevates partnerships by embedding staff
State CIO James Collins said he places customer engagement officials in each partner agency to improve how they work together.
Vermont aims to consolidate 300 CRM tools
Upgrading to a modern CRM solution will bring mobility, analytics and standardization across agencies, says state CIO John Quinn.
Data, customers key to state IT modernization in Maryland
Before upgrading the state's legacy systems, says Maryland's technology secretary, he must first understand the businesses and how they overlap or differ.
Illinois CIO Ron Guerrier focuses on fundamentals
From user experience to program management, Illinois’ technology chief says he wants the basics to work right before getting fancy.
Agency relationships are more important than ever for state IT leaders
Customer relationship management has emerged as a top priority for state chief information officers, according to recent data from NASCIO.