Kevin Gilbertson, a former vice president at a cloud implementation firm, told StateScoop he also plans to build on Montana's recent IT modernization work.

States are designing citizen experience not defined by bureaucratic boundaries, but with ease of access and convenience in mind.

State CIO James Collins said he places customer engagement officials in each partner agency to improve how they work together.

Upgrading to a modern CRM solution will bring mobility, analytics and standardization across agencies, says state CIO John Quinn.

Before upgrading the state's legacy systems, says Maryland's technology secretary, he must first understand the businesses and how they overlap or differ.

From user experience to program management, Illinois’ technology chief says he wants the basics to work right before getting fancy.

Customer relationship management has emerged as a top priority for state chief information officers, according to recent data from NASCIO.

Maine's state CIO says state IT officials have a big responsibility to care for the public's data and keep it safe.