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How North Carolina completed its next-generation 911 project

The North Carolina 911 Board, a division of the N.C. Department of Information Technology, this month announced the state has completed a yearslong effort to modernize its aging emergency response system to a next-generation 911 platform. Next-generation 911 provides a faster, more resilient system that allows digital information — including voice, photos, videos and text messages — to flow from the public to first responders. North Carolina’s 911 project started nearly a decade ago, when a proof of concept in 2015 outlined the transition away from the state’s decades-old copper-wire system. Pokey Harris, the board’s executive director, tells StateScoop how 124 emergency call centers were moved onto North Carolina’s next-generation 911 network.

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Priorities Podcast


Each week, the Priorities Podcast will take you through the latest in state and local government technology news and analysis. The program will explore trending stories throughout the week, as well as feature conversations with top executives across government and industry on things like modernization, emerging technology and digital services.

Hosted by Jake Williams

Jake Williams is the vice president of content and community for StateScoop and EdScoop. He's spent nearly a decade in the government IT market, covering the ins and outs of state and local government, as well as higher education. He started his journalism career in his native Pennsylvania and has also worked as a reporter for Campaigns & Elections magazine.