For county government leaders across the U.S., the role of technology is all about how local governments can better and more efficiently serve their communities.
“We always have to keep the customer, our constituents, front and center,” Joel Golub, the chief information officer of Orange County, California, says on a new episode of the LocalSmart podcast.
Golub, along with seven other county government executives were named among 35 winners of StateScoop’s inaugural LocalSmart Awards. The winners of the GoldenGov: County Executive of the Year Award are featured on a new podcast.
In Wake County, North Carolina, revenue director Marcus Kinrade says he sees technology as a means to speed up the county’s business processes.
“Comparatively speaking, we are quite thinly staffed,” Kinrade says on the episode. “We are always looking to leverage any form of technology we can utilize to help us do the work faster, more accurately, and at less cost while providing our citizens the most convenient options they can get.”
In Wake County, that could include emerging technologies like machine learning and artificial intelligence, he says.
Another LocalSmart award winner, Tanya Hannah, the chief information officer of King County, Washington, says digital services need to be transformative — not just efficient.
“Our customer experiences have changed drastically,” Hannah says. “What we experience in our private lives, we’ve come to expect from government as well.”
Hannah says the county, which includes Seattle and the outlying areas, seeks technologies that transform how digital services are delivered in an effort to mimic the type of user experience offered by large companies like the Seattle-based Amazon.
“We understand the customer journey,” Hannah says. “[Our job] is ensuring that how we utilize technology meets the needs of our customers.”
On the podcast:
Things to listen for:
The LocalSmart Podcast is a five-part miniseries highlighting the winners of the 2019 LocalSmart Awards. It’s written, produced and hosted by Betsy Foresman.