Agencies push to a new normal with the power of artificial intelligence

The pandemic could have brought agencies to their knees with citizen requests, but IT leaders are leaning into AI and ML tools to support the mission.

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4 reasons SLTTs need network monitoring systems

by • 1 week ago

Ransomware attacks against state, local, tribal and territorial government entities are on the rise, requiring comprehensive cyberdefense programs that won’t break the bank.

AI and ML help government safety nets scale during pandemic

by • 3 weeks ago

How the Illinois Department of Unemployment overcame overwhelming information requests quickly with intelligent agents.

From AI to chatbots, tech shines in agencies’ COVID-19 response

by • 1 month ago

Scalable AI and chatbot technologies become essential to meeting unprecedented surge in demand for government services.

From the CISO’s desk: building a stronger cybersecurity posture

by • 1 month ago

The New Jersey Courts were prepared to pivot quickly when the coronavirus hit, thanks to efforts to build a comprehensive cybersecurity framework.

How developing a strong identity strategy can better serve citizens

by • 1 month ago

By establishing an identity proofing and verification strategy, public sector agencies can more proactively deliver services to citizens in need.

Enhancing online engagement with predictive analytics

by • 2 months ago

The push and pull of interactive data on government websites, combined with predictive analytics, can help agencies improve the user experience.

How CIOs can elevate the case for a digital government strategy

by • 2 months ago

The pandemic demonstrated why agencies should invest in modern IT, but to succeed, they must develop true strategies to meet the needs of digital citizens and workers.

How agency leaders can prepare a future-ready government

by • 3 months ago

A collection of stories illustrates ways to reimagine a new approach to modernization - with an emphasis on speed, security and scale to respond to crisis and achieve the mission.

Narrowing the digital divide with holistic infrastructure

by • 3 months ago

As state and local leaders adjust to employees’ working from home, now is a good time to think creatively on how to confront connectivity challenges.

Why your security tools aren’t delivering as promised

by • 4 months ago

A new global study by Mandiant finds that enterprise security tools are failing to generate proper alerts. Why CIOs and CISOs should be concerned.