Sink or Swim? How to manage the swell of FOIA request

Agencies can leverage workflow automation tools to improve customer experience and interagency communication.

The Freedom of Information Act (FOIA) is a law that allows citizens to request open records from any agency. Since the public has become more aware of their rights to submit FOIA requests, government clerks and agency offices have seen a dramatic increase in FOIA workloads. 

FOIA request management software can help state and local government agencies keep afloat as they manage the workflow of these requests from the initial inquiry to delivery, says JustFOIA General Manager Larry Davidson. 

In an interview with StateScoop, Davidson discusses how state and local government agencies can leverage automation platforms that simplify the management of public record requests. 

Davidson explains how a law enforcement agency’s implementation of a management request software helped improve constituent communication and relationships within the agency itself. 

He stresses the importance of having workflow tools for better collaboration and automation. Davidson also advises why investments should be made into cloud-based systems that can automate repetitive tasks and provide that consistent training on best practices.

Watch the full interview to learn more about managing FOIA requests efficiently and effectively.  

This video interview was produced by Scoop News Group and StateScoop and underwritten by JustFOIA, (part of MCCi). 

-In this Story-

Automation, executive video spotlight, FOIA, JustFOIA, MCCi 2022, Sponsored Content
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