Sridhar Doraikannu, right, and OTI Deputy Commissioner for Strategic Initiatives Ruby Choi, left, accept an award on March 12, 2024. (Andres Lopez-Ovejero / NYC Office of Technology and Innovation) Automation helped NYC cut its database patching time from hours to minutes New York City tech officials automated some of the city's software patching processes, reducing database downtime by 97%. Mar 15, 2024 By Keely Quinlan