Colorado's new digital services director told StateScoop that operational challenges like slow processing times for benefits applications, represent an opportunity.

Long before anyone consumes a service or downloads an app, government needs to understand what people want and need, says Colorado CIO Theresa Szczurek.

The old system being replaced, which some blamed for the death of a 9-year-old boy, also had glitches.

State agencies, local governments and individuals will be able to start use the modern system in two months, Chief Technology Officer David McCurdy says.