Colorado Benefits Management System
Great user experience starts with understanding customers, says Colorado CIO
Long before anyone consumes a service or downloads an app, government needs to understand what people want and need, says Colorado CIO Theresa Szczurek.
Colorado's new benefits management system has glitches
The old system being replaced, which some blamed for the death of a 9-year-old boy, also had glitches.
Colorado is almost done migrating its huge benefits management system
State agencies, local governments and individuals will be able to start use the modern system in two months, Chief Technology Officer David McCurdy says.