Inside New Jersey’s AI-powered ‘warm callback’ system
Two technology officials from New Jersey say AI is boosting productivity, reducing wait times and keeping the human front and center.
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Priorities Podcast
Each Wednesday, StateScoop’s Priorities Podcast explores the latest in state and local government technology news and analysis. Listen to in-depth conversations with government and industry’s top executives, and learn about trending stories affecting state and local IT leaders ranging from modernization and digital accessibility to the latest advances in generative artificial intelligence.
Fountain bubble prank presented city CIO with unique technical challenge
Stephen Dawe, chief information officer of Opelika, Alabama, developed an AI model that can detect when local kids carry out a popular prank.
How Pennsylvania is hiring employees faster
Two Pennsylvania state employees explain on this week’s Priorities Podcast how they’re accelerating the time it takes to hire new employees.
Code For America’s 2025 Summit will highlight an IT sea change, says CEO
Code For America CEO Amanda Renteria says her group's 2025 Summit will include talks on human-centered design, the latest uses of artificial intelligence in state and local…
On AI policy, states can learn from each other
Talita Elizeu, director of partnerships at Govern for America, and Cara Eckholm, the nonprofit’s research director, share findings from research on state government AI policy.
Inside Aqua Alert, a new maritime emergency alert system
Joshua Smarzo, a Coast Guard lieutenant and command center sector chief, says a new alert system will help meet the challenges of managing search and rescue operations,…
New mapping tech makes firefighting more proactive
Kern County, California, Deputy Fire Chief Zachary Wells and Esri's Ryan Lanclos say ALERTCalifornia's new map layer strengthens emergency management and improves community safety.
States shouldn’t wait for federal action on data privacy, says one expert
Connecticut Attorney General William Tong recently recommended that the state’s lawmakers strengthen a statewide privacy law enacted two years ago, including by sending “warning letters” to violators…
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Jake Williams
Vice President — Content & Community
Jake Williams is the vice president of content and community for StateScoop and EdScoop. He's spent nearly a decade in the government IT market, covering the ins and outs of state and local government, as well as higher education. He started his journalism career in his native Pennsylvania and has also worked as a reporter for Campaigns & Elections magazine.