How North Carolina completed its next-generation 911 project

The North Carolina 911 Board, a division of the N.C. Department of Information Technology, this month announced the state has completed a yearslong effort to modernize its aging emergency response system to a next-generation 911 platform. Next-generation 911 provides a faster, more resilient system that allows digital information — including voice, photos, videos and text messages — to flow from the public to first responders. North Carolina’s 911 project started nearly a decade ago, when a proof of concept in 2015 outlined the transition away from the state’s decades-old copper-wire system. Pokey Harris, the board’s executive director, tells StateScoop how 124 emergency call centers were moved onto North Carolina’s next-generation 911 network.

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