Its been nearly a decade since smartphones becamea mainstay in the citizen experience, but government is still coming to grips with how to tackle the challenges of the technology.
Though on the first episode of StateScoops Context podcast, DellEMCs State and Local Government Strategy Consultant Mary Ellen Buzzelli said that smartphones areonly one part of how governments across the U.S. are embracing mobility.
Mobility today includes many components, Buzzelli said. Whether its end user devices such as laptops, tablets, smartphones, it also includes networks, infrastructure, applications and security.
While mobility has pretty well permeated state and local government 53 percent of respondents to the National Association of State Chief Information Officers annual CIO survey call it a medium or high priority Buzzelli believes that utilizationwill continue to increase in coming years.
In addition to mobility efforts to streamline internal government operations, governments are also turning to mobile technologies to improve the citizen experience.
I want to point out again that [mobility] is for citizen engagement, Buzzelli said. What were seeing from the perspective from the citizens is that they want to be able to access information and take care of tasks from a mobile device.”
On the podcast:
Context is StateScoops podcast examining the issues facing state and local governments in depth. The podcast talks with industry and government leaders about the deeper context of those issues and their unique approaches to them.
This episode of Context was brought to you by DellEMC.
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