Oklahoma’s Justin Brown on the convergence of trust and CX
Justin Brown, secretary of human services for Oklahoma, discusses his agency’s mission to eliminate poverty and says, “It’s a big vision, and to do that, we have to build trust. But it starts with trust first with the people we serve as we deliver these resources that help families.”
How generative AI is transforming state government IT modernization
Google Cloud’s Chris Hein discusses the intersection of AI and IT modernization in the public sector and how it’s improving legacy systems and bettering constituent engagement. He…
