Transforming the Digital Citizen Relationship

This webinar was originally webcast on January 19, 2016, and released publicly 90 days after the event.

State business and IT leaders recognize that “Golden Records,” referring to people, places and things can significantly improve customer / citizen service, by getting the right agency programs to the right people.

Find out how states are leveraging master data management to improve people’s experiences while engagingwith government, effectively reduce waste, fraud and abuse and, ultimately, increase the quality of life for citizens. You’ll learn:

  • How to leverage data to ensure citizens are getting the services they are entitield to
  • Methods for discovering discrepancies more quickly to deter waste, fraud and abuse
  • How to better predict what information and services citizens may need

Speakers (Biographies were current as of webcast date) :

Dewand Neely, CIO, State of Indiana

Dewand Neely was appointed by Governor Mike Pence as the Indiana’s Chief Information Officer in October 2015. Dewand joined Indiana government in 2003, first as a contractor and then a full-time employee for the Family and Social Services Administration. He was then tasked to be one of the initial employees to join the Indiana Office of Technology when it was created in 2005 to help assist with the statewide IT consolidation efforts. He has served several managerial roles within the IOT before ultimately reporting directly to the CIO. Neely received his undergraduate degree from Purdue University’s School of Technology and his MBA from Indiana Wesleyan University.

Monica Mullen, Principal Solutions Marketing Manager, Informatica

Monica Mullen is Principal Solutions Marketing Manager for Informatica Corporation’s Information Quality Solutions. Monica has 25+ years of experience identifying high-value analytic business solutions for the public and private sectors. Currently, she is focused on the Total Customer Relationship. She believes that today’s global organizations need to make decisions quickly; that the customer is in control; and that the margins for error continue get tighter. She’s observed industry leaders who realize the immense value of their data as a strategic asset are also the first to capitalize on changing conditions. Connect with Monica on LinkedIn or follow her on Twitter at @monica1mullen.

Dr. Amen Ra Mashariki, Chief Analytics Officer, New York City

Dr. Mashariki is the City’s Chief Analytics Officer and leads the Mayor’s Office of Data Analytics (MODA). Dr. Mashariki is an accomplished leader within government, private sector and academia with experience in bringing Big Data processing and analytics for large and complex data management efforts. He started his professional careers as a software engineer at Motorola working on over-the-air data transmission projects and led a team of user-interface developers to build components of security features for handheld devices. Most recently, Dr. Mashariki served as Chief Technology Officer at the U.S. Office of Personnel Management.

Jake Williams, Manager of Strategic Initiatives, StateScoop

Jake Williams is currently the Manager of Strategic Initiatives for StateScoop, based in Washington, D.C., where he focuses on IT initiatives and policies coming out of state governments. As a reporter, Williams previously covered the federal government, including the White House, Congress and several cabinet-level departments. Williams has also covered the emerging technology beat focusing on the integration issues surrounding unmanned aircraft systems.