Several ‘promising’ AI tools brewing in Alaska, CIO says

Alaska Chief Information Officer Bill Smith says his state is positioned well to begin adopting some of the newest artificial intelligence tools, now that it has governance and security for AI in place. Smith said the state is developing several “promising” proofs of concept for AI, mostly centered around citizen engagement, accessibility and employee efficiency. He said these include chatbots that can help people find things online, AI tools that can streamline workflows and software that can review applications. “There are potentials for AI tools to do initial scrubs, to highlight the areas that state employees really need to focus on. We’re really not interested in taking humans out of the loop but we want to make sure we use AI to more effectively use their time at what is most important and that are things only people can do,” Smith said.

This video was recorded on Oct. 1, 2024, at the National Association of State Chief Information Officers annual conference in New Orleans.