CIOs' aspirations to improve government services and automate workflows are suddenly being tested by a global health crisis few were prepared to face.

Residents don’t want to juggle various identities and hop around government websites online, says state CIO Jim Weaver.

State CIO Ed Toner says his key to keeping the state’s technology workforce fresh has been strong partnerships with local colleges. 

State CIO Eric Boyette says North Carolina’s cybersecurity resources are being deployed to aid local governments where they’re needed most.

Minnesota CIO Tarek Tomes says his secret to effective service delivery is in deliberate planning and adjustment in service of a greater mission.

Pennsylvania is connecting a growing number of applications to its Keystone Login function in service of its citizens, CIO John MacMillan said.

State CIO Tim Bottenfield said infrastructure consolidation is complete and now officials are now looking at applications and people.

With not enough funding for new positions or training to keep up with technological changes, state CIO Mike Cheles encourages new tactics.

The two states have entered a unique resource-sharing partnership that their CIOs say is providing immense value.