CIOs' aspirations to improve government services and automate workflows are suddenly being tested by a global health crisis few were prepared to face.

At the intersection of cybersecurity and citizen experience, IAM could be improved by blockchain, said two top technology officials.

"We can't lose sight" of what this job is about, says incoming CIO James Weaver.

After spending nearly 30 years in IT roles in Pennsylvania state government, Weaver will now head Washington Technology Solutions.