customer relationship management (CRM)

Great user experience starts with understanding customers, says Colorado CIO

by • 6 months ago

Long before anyone consumes a service or downloads an app, government needs to understand what people want and need, says Colorado CIO Theresa Szczurek.

Colorado puts ‘passion’ behind customer relationship management

by • 10 months ago

State chief information officer Theresa Szczurek says the state’s doing a lot with CRM, but also prioritizing and taking on tasks one at a time.