CRM critical for states’ services, CIO says Rapid response during the health crisis was facilitated by strong relationships with agency customers, says Texas CIO Amanda Crawford. Aug 3, 2021 By Colin Wood
(Colin Wood / Scoop News Group) New NASCIO brief explores evolution of ‘broker’ role As CIOs' offices mature, NASCIO recommends embracing the practice of business relationship management, which blends the roles of customer and vendor management. Jul 28, 2021 By Benjamin Freed