business relationship management (BRM)
CIOs' pandemic shifts will benefit states, New Hampshire IT chief says
Denis Goulet said that the elevated profiles CIOs took on because of COVID-19 will be a "good thing for states."
New NASCIO brief explores evolution of 'broker' role
As CIOs' offices mature, NASCIO recommends embracing the practice of business relationship management, which blends the roles of customer and vendor management.
