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09/24/2020
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WorkScoop

'Lock out their log-ins'

Tyler Technologies, one of the largest vendors of IT services to local governments, said Wednesday it was the victim of an incident that disrupted its internal network and phone systems. The company has not explicitly described the event, attributing it only to “an unknown third party.” It is also not known what the impact is on Tyler’s thousands of local-government customers, which use the company’s software for everything from enterprise resource planning to posting election results. But if any credentials Tyler technicians' use to access their customers' systems were stolen, the incident could leave cities and counties more vulnerable to attacks like ransomware, said Mike Hamilton a former citywide CISO for Seattle. “If you’re a Tyler customer, lock out their log-ins,” he said.   Benjamin Freed reports.


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The misinformation fight never ends

With less than six weeks until Election Day, and voting already underway in many states, election officials say they're trying as hard as ever to push back against waves of misinformation and disinformation that could mislead voters and sow uncertainty about results. Kentucky Secretary of State Michael Adams told StateScoop that he's been pushing back against both scammy text messages and voter-registration mailings printed with incorrect details. Other state and federal officials are sharing warnings about foreign actors and domestic extremists using social media to fan civil unrest about COVID-19 or absentee ballots. But one common message is that election officials need to establish themselves as the trusted sources for the public. “We’re the ones who have the information,” Adams said of himself and his fellow election administrators. “There’s never been a harder time to combat disinformation.” Ben has more.


How Maryland used GIS to build its COVID-19 response website

To ensure government officials and residents alike had access to accurate, real-time COVID-19 data when the coronavirus began spreading earlier this year, Maryland state agencies began using geographic-information-system data to map the spread of the virus, officials said during an online conference on Wednesday. Critically, Maryland geographic information officer Julia Fischer said, it’s a place that Marylanders can go to receive timely information about the pandemic that they may not get anywhere else. “Many of them have been exposed to GIS, but this is another opportunity to continue to impress upon them,” Fischer said.   Ryan Johnston has details.


NASCIO names State IT Recognition Award finalists for 2020

The National Association of State Chief Information Officers on Wednesday announced 30 finalists for its annual State IT Recognition Awards, showcasing some of the most impactful projects on data, digital government and process innovation. The group said the finalists were chosen based on “the use of information technology to address critical business problems, more easily connect citizens to their government, improve business processes and create new opportunities that improve the lives of citizens.” Winners in 10 categories will be announced at NASCIO’s annual conference on Oct. 13. Colin Wood has more.


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