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01/09/2020
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WorkScoop

FCC shares strategy for $20B rural broadband fund

The Federal Communications Commission announced Wednesday that it will split the disbursement of its $20.4 billion "Rural Digital Opportunity Fund" into two phases to mitigate the impact of <a href="https://statescoop.com/fcc-5g-auction-mobility-fund-phase-ii-broadband-maps/">incorrect coverage data</a> it received from internet service providers in 2018. The first phase will distribute $16 billion to areas unserved by any broadband provider. The second phase will use a new mapping system designed to find underserved areas of the country that were incorrectly designated as served under the FCC’s old, inaccurate coverage data. Ryan Johnston reports.


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Vegas says no data lost in 'cyber compromise'

Las Vegas officials said Wednesday that a "cyber compromise" the city experienced earlier this week has largely been resolved. The incident, which occurred early Tuesday morning, resulted in brief service interruptions — which officials attributed to IT workers checking on various applications — but the city says it has since restored normal operations. “The city does not believe any data was lost from its systems and no personal data was taken," a Las Vegas spokesman told StateScoop. Benjamin Freed reports.


NYC's big broadband plan

New York Mayor Bill de Blasio this week launched his plan to bring universal high-speed internet to the five boroughs, which, despite many connected and affluent neighborhoods, still has many pockets where connectivity is sparse, like the Bronx, where 38 percent of households lack a broadband connection. The city's new Internet Master Plan seeks to use $2.1 billion worth of existing and new infrastructure to fill in those gaps, with the projection of tens of thousands of new jobs and billions more in new economic activity if the project bears out. Colin Wood has details.


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How customer experience is rewriting the rules of success

Trust that stakeholders have in an organization is beholden to the quality of their interaction with various departments, according to recent research. Vala Afshar, chief data evangelist at Salesforce breaks down the term “customer experience,” how it relates to organizations today, and why leaders need to prioritize stakeholder experience almost as importantly as the services the organization provides. Read the blog.


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