People expect more government services to be available online than ever before, and state agencies are finding that they need to replace legacy IT systems to deliver faster, more efficient digital tools. Because the enterprise IT systems are often decades-old, the data and applications they host are often not easily transferrable, requiring complex, multi-million dollar migrations to newer, more flexible systems. Every state aligns its IT staff and strategic vision to replace these systems differently, but there are several components of a successful modernization that officials agree upon.
The 6 foundational elements of modernization
Although agencies are facing big challenges to modernization, here are a handful of digital transformation tactics that state leaders agree upon.