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StateScoop Staff

State

Building a better citizen experience with contact center modernization strategies

by StateScoop Staff • 5 hours ago

How agencies are prioritizing constituent engagement with customer experience (CX) strategies that aim to modernize the communication channels.

County & Local

Enhancing the security posture for state and local government

by StateScoop Staff • 2 days ago

With ransomware attacks on the rise, state and local leaders need to look at modern identity and access management tools to mitigate identity-based security risks.

County & Local

How State of Washington is modernizing for a cloud-native world

by StateScoop Staff • 2 weeks ago

When the Washington State’s Health Benefits Exchange earmarked their API management tool as legacy, its leaders turned to an open source, cloud-based tool to modernize.

County & Local

How states are moving faster on digital citizen services development

by StateScoop Staff • 2 weeks ago

Identity architect Jeet Shah shares how a developer centric IAM solution is helping agencies speed up citizen app development with a seamless and secure user experience.

County & Local

USDA grant program offers funds to improve telemedicine, remote learning

by StateScoop Staff • 4 weeks ago

A grant program for state, local and tribal agencies will disperse $44.5 million in federal funding for telecommunications projects. But the deadline is June 4.

State

Using AI to augment public health services

by StateScoop Staff • 1 month ago

Out of the COVID-19 pandemic, key use cases are showing the effectiveness of AI tools to speed the ability for agencies to respond to public crisis, says Google executive.

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