Building a better citizen experience with contact center modernization strategies
How agencies are prioritizing constituent engagement with customer experience (CX) strategies that aim to modernize the communication channels.
Enhancing the security posture for state and local government
With ransomware attacks on the rise, state and local leaders need to look at modern identity and access management tools to mitigate identity-based security risks.
How State of Washington is modernizing for a cloud-native world
When the Washington State’s Health Benefits Exchange earmarked their API management tool as legacy, its leaders turned to an open source, cloud-based tool to modernize.
How states are moving faster on digital citizen services development
Identity architect Jeet Shah shares how a developer centric IAM solution is helping agencies speed up citizen app development with a seamless and secure user experience.
USDA grant program offers funds to improve telemedicine, remote learning
A grant program for state, local and tribal agencies will disperse $44.5 million in federal funding for telecommunications projects. But the deadline is June 4.
Using AI to augment public health services
Out of the COVID-19 pandemic, key use cases are showing the effectiveness of AI tools to speed the ability for agencies to respond to public crisis, says Google executive.
