Agency IT chiefs see ways to improve mission services in pandemic
The pandemic is pushing government agencies to bring agility to the mission and improve digital services for citizens, according to federal and industry IT leaders.
Agencies push to a new normal with the power of artificial intelligence
The pandemic could have brought agencies to their knees with citizen requests, but IT leaders are leaning into AI and ML tools to support the mission.
AI and ML help government safety nets scale during pandemic
How the Illinois Department of Unemployment overcame overwhelming information requests quickly with intelligent agents.
From AI to chatbots, tech shines in agencies’ COVID-19 response
Scalable AI and chatbot technologies become essential to meeting unprecedented surge in demand for government services.
How developing a strong identity strategy can better serve citizens
By establishing an identity proofing and verification strategy, public sector agencies can more proactively deliver services to citizens in need.