After alleged 'bait and switch,' Nevada DMV cancels $78 million IT contract

After falling victim to what the state’s lieutenant governor called a “bait and switch,” Nevada’s Department of Motor Vehicles has canceled a $78 million contract with its contractor headquartered in Mumbai, India. The DMV announced on Jan. 24 it has ended its contract with Tech Mahindra, the company chosen by the state to complete work on a major IT system modernization that the state calls its “SysMod” upgrade. In its announcement, the department cites “a number of varying concerns” with the vendor, likely referencing an auditor’s report released on Jan. 16 revealing several major breaches in contract by Tech Mahindra, including failure to supply documentation in understandable English and supplying fewer personnel to the project than originally promised. “We will continue to dedicate ourselves to a modernization project. Without this upgrade, our ability to serve Nevadans will always be limited,” DMV Director Terri Albertson said in an official statement. Though the department reports … Continue reading After alleged ‘bait and switch,’ Nevada DMV cancels $78 million IT contract